Shipping policy

Neniy.uk is a registered UK company.

Company Address:
Unit A2, Lattersey Hill Trading Estate, Benwick Rd, Whittlesey, Peterborough PE7 2JA, United Kingdom

Customer Service Contact:

• Email: contact@neniy.uk
• Phone: +44 7822 031224

Neniy.uk is committed to delivering products efficiently and reliably across the United Kingdom.

Processing Time

• Orders are processed within 1–3 business days (excluding weekends and public holidays).
• Processing includes quality checks and packaging before shipment.

Shipping Time

• After processing, orders are shipped via standard free shipping.
• Expected delivery time: 1–6 business days from shipment.

Tracking Your Order

• Once your order ships, you will receive an email with tracking information.
• If you do not receive tracking details, contact contact@neniy.uk or +44 7822 031224.

Shipping Delays

• Delays may occur due to carrier issues, address errors, or unforeseen circumstances.
• If your order is delayed, contact support, and we will provide updates.

Order Cancellation & Modifications

• You may request changes or cancellations within 24 hours of purchase.
• Contact contact@neniy.uk as soon as possible for modifications.
• After 24 hours, the order may have already entered processing, and changes may not be possible.

Address Accuracy

• Ensure the correct shipping address when placing an order.
• Neniy.com is not responsible for lost packages due to incorrect addresses.

International Shipping

• Neniy.com currently ships only within the United Kingdom.
• International shipping is not available at this time.

Tracking Shows Delivered But Not Received?

If your tracking shows delivered but you have not received your package:

1. Check with neighbors or household members.
2. Verify the shipping address in your order confirmation email.
3. Contact the courier for more details.
4. If still not located, contact us with proof of non-delivery, and we will assist in resolving the issue, including a refund if necessary.

Contact Us

For shipping-related inquiries:

• Email: contact@neniy.uk
• Phone: +44 7822 031224
• Business Address: Unit A2, Lattersey Hill Trading Estate, Benwick Rd, Whittlesey, Peterborough PE7 2JA, United Kingdom
• Opening Hours: Monday – Saturday, 08:00 AM – 05:00 PM