Refund policy

Refund Policy

Neniy.uk is committed to ensuring customer satisfaction. Please review our Returns and Refunds Policy, which applies to all purchases made through Neniy.uk and shipped within the United Kingdom.

Does Neniy Ship Internationally?

At this time, Neniy.com only ships within the United Kingdom. We do not offer international shipping services.

Your Right to Cancel and Return a Product

Under UK consumer law, you have the right to cancel your purchase and return your product within 30 days of receipt, regardless of the reason. To initiate a return, contact our customer service team via email at contact@neniy.uk with your order number and a brief explanation for the return.

Return Eligibility

✔ Change of Mind

• You can return any unused, undamaged item within 30 days of receipt.
• The item must be in its original packaging, with all labels and tags attached.
• Return shipping costs will be your responsibility.

✔ Faulty Items

• If you receive a faulty product (mechanical defect, material flaw, or transit damage), contact us within 30 days with photos or a video showing the issue.
• No return required for faulty items.
• A full refund will be issued.

✔ Items Not as Described

• If the size, color, or condition of the item differs from the product listing, contact us within 30 days.
• Neniy.com will cover return shipping for incorrect or misdescribed products.

✔ Defective Goods

• If your product is defective, damaged, or incorrect, notify us immediately.
• We will provide a return label and cover shipping costs.
• Once returned, we will either replace the item or issue a full refund.

✔ Incorrect Product Received

• If you receive a different product than what was ordered, notify us immediately.
• Return shipping costs will be covered, and we will either send the correct item or process a full refund.

✔ Product Never Arrived

• If your product was never delivered, we will investigate with the courier.
• If confirmed lost or undelivered, we will issue a full refund or replacement.

Return Instructions

1. Notify Us – Email contact@neniy.uk with your order number and the reason for return.
2. Return Authorization – We will review your request and send return instructions and a prepaid return label if applicable.
3. Prepare the Item – Pack the product securely in its original packaging, ensuring all tags and labels are intact.
4. Ship the Item – Attach the return label and send the item back.

Return Shipping Costs

• Change of Mind: You are responsible for return shipping costs. We recommend a trackable shipping method.
• Faulty/Damaged/Incorrect Items: Neniy.com will cover return shipping costs. Contact our team for assistance with prepaid return labels.

Refund Process

Once we receive the returned item, we will inspect it to ensure it meets the return criteria.

• Refund Method: Refunds will be issued to the original payment method.
• Refund Timeline: Once approved, refunds will be processed within 14 days. You will receive a confirmation email once issued.

Exceptions – Non-Returnable Items

• Custom or Personalized Items: These cannot be returned, unless they are faulty or damaged.
• Hygiene Products: Items such as swimwear must be unopened and unused for returns.

Exchanges

We do not offer exchanges. If you need a different item, please place a new order and return the unwanted item for a refund.

Legal Rights

This policy complies with UK consumer law and does not affect your statutory rights.

Return Address

Contact Us for return address.

Contact Us

For any return or refund inquiries:

• Email: contact@neniy.uk
• Phone: +44 7822 031224
• Business Address: Unit A2, Lattersey Hill Trading Estate, Benwick Rd, Whittlesey, Peterborough PE7 2JA, United Kingdom
• Opening Hours: Monday – Saturday, 08:00 AM – 05:00 PM